1. Bookings & Payments
 

• All bookings must be made in advance via our online booking system.

• Payment is required at the time of booking. A booking is not confirmed until payment is received.

• Session fees are non-transferable to other families.

2. Attendance & Collection
 

• Parents must sign children in and out on the daily register.

• Children must be collected promptly at the end of their booked session.

• A late collection fee of £5 per 5 minutes will be charged after the first 5 minutes grace period.

• Only authorised adults (named on registration form) may collect a child. ID may be requested.
   

3. Safety & Welfare
 

• All staff hold Enhanced DBS checks, safeguarding training, and at least one staff member present has Paediatric First Aid at all times.

• Parents must provide up-to-date medical and allergy information.

• Little Luminaries Play cannot be held responsible for lost or damaged personal belongings brought by children.
   

4. Behaviour Expectations
 

• We promote positive behaviour with praise, encouragement, and restorative conversations.

• Bullying, violence, or unsafe behaviour will not be tolerated.

• Repeated unsafe behaviour may result in a child losing their place.
   

5. Emergencies
 

• In emergencies, staff will follow our evacuation, safeguarding, and medical policies.

• Parents/carers will be contacted immediately if a child requires medical treatment.

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